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Terms and Conditions

These terms and conditions, which may be amended from time to time, apply to all of our services that are provided online through our website, through any mobile device, by email or by phone. By accessing, browsing and using our website or any of our applications on any platform (hereinafter referred to as the “website”) and / or making a reservation, you acknowledge and agree that you have read, understood and agreed to the terms and conditions set forth below (including privacy statement).

These pages, the content and infrastructure of these pages, as well as the online reservation service provided on these pages and through the website (Kavala Tour Online, Kavala Tour) are provided for you on the conditions set forth below.

1. Description of our service

Through the website we provide an online platform with which you can book hotels, hotels, rental properties, transfers, and of course travel services – tours, excursions, sea cruises, etc. By making a reservation through Kavala Tour, you enter into a direct legally contractual relationship with us.

Our services are provided for personal and non-commercial use only. Therefore, you are not allowed to resell our services, post links, use, copy, track, copy, display, download or reproduce any content or information, software, products or services available on our website for any commercial activity.

2. Prices and Best Price Guaranteed

The prices on our website are very competitive, and are indicated for the service, including VAT and all other taxes, unless otherwise indicated on our website or in the electronic booking confirmation.

Sometimes cheaper rates are available on our website for a specific apartment stay, however these rates set by homeowners may have special restrictions and conditions, for example, for cancellations and refunds. Please check this and carefully evaluate the details for any such conditions prior to booking.

We want you to pay the lowest price for our service. If you find the same service with the same booking conditions at a lower rate on the Internet after you made a reservation through us, we will compare the difference between our rate and the lower rate in accordance with the terms of the Best Price Guarantee.

The currency converter is for informational purposes only and should not be construed as accurate or real-time; Actual prices may vary.

3. Privacy and Cookies

Kavala Tour respects your privacy. Please see our privacy policy and cookies for more information.

4. Payment

We offer the possibility of payment in whole or in part, in accordance with the payment policy during the booking process. After processing of online booking you will be sent a confirmation with a link to an advance payment through secure online payment.

5. Cancel Reservation

By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy, as well as any additional conditions that may apply to your reservation or while using our services. The general cancellation and no-show policy is available on our website on the service information pages, during the booking process and in the electronic confirmation of the reservation. Please note that a reservation requiring an advance payment or (in whole or in part) prepayment may be canceled (without prior notice or warning), since the corresponding (remaining) amount (s) cannot be collected in full on the relevant payment date in accordance with the relevant policy payment for the reservation. Late payment, incorrect bank, debit or credit card details, invalid credit / debit cards or insufficient funds are at your own risk and account, and you are not entitled to a refund of any (non-refundable) prepaid amount, unless agreed upon or assumes otherwise in accordance with its (provisional) payment and cancellation policy.

If you want to view, change or cancel your reservation, return to the electronic confirmation and follow the instructions in it. Please note that you may be charged a cancellation fee in accordance with the cancellation, (prepayment) and no-show rules, or you are not entitled to any payment of the (pre-paid) amount. We recommend that you carefully read the cancellation, (prepayment) payment and non-appearance rules of the accommodation provider before booking, and do not forget to timely make the additional payments that may be required for the corresponding reservation.

6. Email Correspondence

By completing your reservation, you agree to receive emails that we can send to you shortly before the date of use of our services, providing you with certain information and offers related to your reservation and emails that we can send to you immediately after using our services, with an offer fill out our guest feedback form. Please see our privacy and cookie policy for more information on how we can contact you.

7. Guest rating and reviews

By default, the rating on our website is “Recommended” (or any other similar wording). For your convenience, we also offer other ways to rank our services. Please note that the rating is created using a fully automated ranking system (algorithm) and is based on several criteria.

The completed guest review will be published on our website or in social networks, newsletters, special promotions, applications, etc. We reserve the right to correct, reject or delete reviews at our sole discretion. The guest review form should be considered a survey and does not include any additional commercial offers, invitations or incentives.

8. Responsibility for Service Failure

Subject to the restrictions set forth in these conditions and to the extent permitted by law, we shall be liable only for direct losses actually incurred, paid or incurred by you in connection with the failure to fulfill our obligations in relation to our services, up to the total amount of the total cost of your reservation, as indicated in the confirmation email (whether for a single service or a series of related services).

9. Miscellaneous

To the extent permitted by law, these conditions and the provision of our services are governed by and construed in accordance with the law, and any disputes arising in connection with these general conditions and our services are referred exclusively to the competent courts in our country.

Last update is March 2020.