Privacy and Cookies

Your privacy is important to us. We value your trust and strive to protect any personal information that you provide to us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells how you can contact us if you have questions about your personal information.

Kavala Tour provides online travel services through its own websites and mobile applications, as well as through other online platforms such as partner websites and social networks. The following information applies to all of these platforms.

Confidentiality

What personal information does the Kavala Tour use?

When booking, you will be asked to indicate your name, address, phone number, email address, payment details, names of guests traveling with you, and your preferences during your stay.

To simplify booking management, you can open a user account. This allows you to save your personal settings, view previous bookings and manage future bookings.

When you visit our website, even if you are not making a reservation, we may collect certain information, such as your IP address or browser, information about your computer’s operating system, application version, language settings and the pages that have been displayed. If you use a mobile device, we may also collect data that identifies your mobile device, the settings and characteristics of a specific device.

Why does Kavala Tour collect and use your personal data?

• Reservation: First of all, we use your personal data to fill out and administer your online reservation and transfer your reservation data to your accommodation, hotels, etc.
• Customer Service: We provide customer service 24/7 from our local offices and from the central office in Bulgaria in 4 languages (Russian, Greek, English, Bulgarian). Sharing your details with our global customer support team allows you to respond quickly when you need us, including assistance in finding the right services and any questions you may have about your reservation.
• Guest reviews: We can use your contact information to invite you to write a review about our services. This can help other travelers choose the service that suits them best.
• Account Administration: We offer the opportunity to create an account on our website. We use the information that you provide to us to manage it, which allows you to manage your orders, use special offers, simplify future reservations and manage your personal settings. Managing your personal settings allows you to store orders, share them, share photos, view stories that you previously made, as well as other information you provide about services and places of residence. The account also allows you to view any feedback you send about the places you stayed at and the services you used. If you wish, you can share certain information in your account by creating a public profile associated with your own name or display alias. The type of information that you can share on this platform includes your photo, place names, services, your lists, your plans for future trips, your reviews and other information about services and destinations.
• Marketing Events: We also use your information for marketing activities, as permitted by law. For instance:
  • When you book with us or create a user account, we can use your contact information to send you news about similar travel products and services. We also send regular emails to our customers. You can opt out or opt out of marketing communications at any time.
  • Based on the information you share with us, you may be shown individual offers on the Kavala Tour website, in mobile applications or on third-party websites, including social networking sites.
  • If we believe that a particular offer may interest you, we may decide to contact you by phone or through instant messengers.
• Other means of communication: In other cases, we may be contacted by email, mail, telephone or text message, depending on the contact information that you provide to us. There may be several reasons for this:
  • We may need to respond and process the requests you made.
  • If you have not completed your reservation online, we can send you an email reminder to continue your reservation. We believe that this additional service is useful for you, because it allows you to continue booking without having to search for service points again or fill out all booking details from scratch.
  • When you use our services, we can send you a profile or invite you to get acquainted with other services from Kavala Tour.
  • We can also send you other materials related to your reservation, for example, how to contact us if you need help during your absence, or a summary of previous bookings that you made with Kavala Tour.
• Detection and prevention of fraud: We can use personal data to detect and prevent fraud and other illegal or unwanted actions.
• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, increase user convenience and improve the functionality and quality of our online travel services.

How does Kavala Tour use social networks?

We use social networks to advertise, promote and improve our own website. For example, we integrated social media plugins into the Kavala Tour website. Therefore, when you click one of the buttons and register in your account from a social network, the information is transmitted to us, and may be presented in your social network profile to share with other users.

In addition to implementing these buttons, Kavala Tour uses social networks, supporting accounts from several social networking sites and offering special applications. These services may allow you to share information with us. When you register in the application for social networks, you will be informed what information will be transferred to Kavala Tour. The information that you decide to share with us may include basic information that is already available on your profile on social networks, email address, status updates, and your friends list. This information is necessary to create a unique user interface either in the application itself or on our website. It facilitates things like personalizing our website to suit your needs, connecting you with friends at destinations, and analyzing and expanding our tour related services. services.

How does Kavala Tour transfer your data to third parties?

In certain circumstances, we may transfer your personal data to third parties.

• Services you have booked: To complete the reservation, we need to transfer the relevant reservation data to the services (hotels / rental properties / transfers / cruises / tours / excursions) that you ordered. This may include information such as your name, contact details and payment information, the names of guests traveling with you, and any preferences you indicated when booking.
• Our local partners: To support you during the booking process and throughout your stay, your data can be transferred to our partners in Greece. In this context, your information is governed by the privacy policies of these partners.
• To third-party service providers: When required when booking, we can work with third-party payment service providers to simplify payment or payment guarantees. We also work with third-party ad networks to advertise placement and services on other platforms, or we engage third-party providers for analytical purposes. These third parties participating in any of these services will be bound by confidentiality agreements and will not be able to use your personal information for any purpose other than those indicated above.
• For business partners: we work with partner websites around the world to distribute the services listed on our website (hotels / air tickets / car rentals, etc.). When you book one of these business partners on the website, certain personal information that you provide to them may be transferred to us. Similarly, we may transfer information to this business partner, for example, as part of the administration of your account, to manage your reservation so that they can respond to requests related to your reservation and for marketing purposes.

How does Kavala Tour use mobile devices?

We have free apps for various mobile devices and we use versions of our regular website that are optimized for mobile devices. These applications and mobile websites process your personal data similar to our website and also allow you to use location services to find services nearby.

How does Kavala Tour use guest reviews and other information that you share with us?

After you use any service booked with us, you will be asked to send a review in which information about our service may be requested. If you do not want your name to appear in your review, you can use a nickname (which you can choose in your account) or it can be displayed anonymously. Concluding the review for guests, you agree that it can be displayed, for example, on the corresponding page of information about services on our websites, in our accounts on social networks and in social applications, or on the website of our business partner so that inform other travelers about the quality of the service you use.

If you indicate that the guest review was useful / not useful, we will combine it with reviews from other customers to sort and prioritize. We can use the information in your listings or in other information related to a particular service that you transmit to us in an anonymous format to help other travelers find the right solution.

Cookies

What are cookies?

A cookie is a small amount of data that is stored in your computer’s browser or on your mobile device. This Privacy and Cookie Policy applies to cookies and similar technologies (hereinafter collectively referred to as “cookies”).

Why are cookies used?

Web pages do not have memory. If you go from page to page on a website, you will not be recognized as the same user on all pages. Cookies allow your browser to recognize web sites. Thus, cookies are mainly used to remember your choice on the site. They also make sure that you are recognized when you return to the website.

Do all cookies do the same?

No, there are different types of cookies and different ways to use them. Cookies can be classified according to their functions, life expectancy and those who post them on the website.

How are cookies used?

Our website uses the following types of cookies:

• Technical cookies: We try to provide our visitors with an advanced and convenient website that automatically adapts to their needs and wishes. To do this, we use technical cookies to show you our website so that it works correctly, to create a user account, log in and manage your orders. These technical cookies are absolutely essential for our website to function properly.
• Functional cookies: We also use functional cookies to remember your preferences and to help you use our website effectively. For example, we remember your preferred currency and language, your requests and properties that you viewed earlier. These functional cookies are not strictly necessary for the operation of our website, but they add functionality for you and increase the usability.
• Analytical cookies: We use these cookies to get an idea of ​​how our visitors use the website to find out what works and what doesn’t, optimize and improve our website and ensure that we continue to be interesting and relevant to you. . The data we collect includes which web pages you viewed, which pages you visited and which pages you used, which type of platform you used, information about the date and time stamp, as well as information such as the number of clicks on a given site. the page, your mouse movement and scrolling, the search words you used, and the text you entered when using our website. We also use analytic cookies as part of our online advertising campaigns to find out how users interact with our website after they have been shown online advertising, which may include advertising on third-party websites. We will not know who you are, and we only receive anonymous data.
• Commercial cookies: we use them to show you Kavala Tour ads on other sites. This is called “retargeting,” and is intended to be based on your browsing activities on our website, such as the addresses you searched for, the properties you viewed, and the prices that were shown to you.

How long do cookies stay active?

The cookies we use have different lifespan. The maximum life expectancy that we set is one year from the time you last visited our website. You can delete all cookies from your browser at any time. To permanently delete cookies, you can use your browser settings. You can also control the collection of data for analytical purposes using Google Analytics, and disable the collection of data about the sites you visited using the Google Analytics blocker.

How to recognize Kavala Tour cookies?

You can find our cookies in your browser settings.

Who has access to Kavala Tour cookie data?

Only Kavala Tour has access to the cookies of our site. Cookies posted by third parties may be available to these third parties.

How you can manage your cookie preferences?

Using browser settings, for example, in Internet Explorer, Safari, Firefox or Chrome, you can specify which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the Help function in your browser to find the settings you need.

If you choose not to accept certain cookies, you may not be able to use certain features on our website. In addition, the abandonment of the online advertising network does not mean that you will not receive or undergo online advertising or marketing analysis. This means that ads matching your web preferences and viewing patterns will no longer be shown on your chosen network.

Traveler uses web beacons?

In addition to using cookies, Kavala Tour sometimes uses web beacons. A web beacon is a tiny one-pixel graphic image that is delivered to your computer as part of a web page request or as an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertising, either on our website or on third-party websites, to find out if an order is being made by the user to whom the online advertising is shown, too; Track conversions from partner websites and analyze the structure of user traffic in order to optimize the travel services provided to you.

Security

What security procedures does Kavala Tour use to protect your personal data?

In accordance with European data protection legislation, we follow reasonable procedures to prevent unauthorized access and misuse of personal information.

We use appropriate business systems and procedures to protect and protect the personal information that you provide to us. We also use security procedures and technical and physical restrictions to access and use personal information on our servers. Only authorized personnel are allowed access to personal information during their work.

Your credit card details – when needed during the booking process – are stored for no more than 10 days. After that, your credit card information will either be permanently deleted from our systems or it will remain hashed in our system for fraud detection purposes. This is if you have not decided to save your credit card details in your account.

Children’s requests

The services offered by Kavala Tour are not intended for children under 18 years of age. Use of any of our services is permitted only with the valid consent of the parent or guardian. If we receive information from a child under the age of 18, we reserve the right to delete it.

Contacts

How can you control the personal data that you transferred to Kavala Tour?

You always have the right to view the personal information we hold about you. You can request an overview of your personal data by sending us an email to [email protected] Please write “Request personal information” in the subject line of your email and attach a copy of your ID card to help us prevent unauthorized access to your personal data persons.

If the personal information we have for you is incorrect, we will update it upon your request. You can also ask us to delete your personal data from our customer database by sending us an email with a “Request to delete personal information” in the subject line. However, we may need to store certain information, for example, for legal or administrative purposes, such as keeping records or for identifying fraudulent activities. You can delete your account at any time by logging into your account on the website and selecting it for deletion.

Who is responsible for the processing of personal data on the website and applications of Kavala Tour?

Only Kavala Tour employees control the processing of personal data on their websites and mobile applications. If you have any suggestions or comments regarding this privacy notice, send an email to [email protected]

Last update is June 2020.